Privacy Policy

Privacy Policy

1. Introduction

Shan Shah Custom Cloth Brand (“MrShanShah,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit mrshanshah.com, place an order, or otherwise interact with us. By using our services, you consent to the practices described below.

2. Information We Collect

We collect information in several ways:

• Personal Information: When you fill out forms on our website, place an order, or create an account, we collect information such as your name, email address, phone number (including WhatsApp, if provided), shipping/billing addresses, and any clothing measurements or customization preferences you provide.

• Payment Information: Payments are processed through third‑party providers (e.g., JazzCash, bank transfer, or Make.com integrations). We do not store full credit or debit card numbers; however, we may retain transaction identifiers and the last four digits for record‑keeping.

• Usage Data & Cookies: We use cookies and analytics tools (e.g., Google Analytics) to collect information about how visitors use our site. This may include IP addresses, device information, browser type, pages visited, and timestamps. Cookies also help maintain your cart and log‑in sessions.

• Communications Data: If you contact us via email, WhatsApp, or social platforms, we retain those communications to respond to your queries and improve our services.

3. How We Use Your Information

We use the collected data to:

• Fulfil Orders & Provide Services: Process and dispatch your custom clothing orders, confirm orders after the initial PKR 3,500 deposit, send order updates, and track delivery.

• Account Management: Set up and manage your customer account; provide access to order history and wish lists.

• Customer Support: Respond to your inquiries, handle returns/exchanges, and provide styling advice or showroom bookings.

• Marketing & Promotions: Send marketing messages (e.g., 10% off when you sign up), newsletters, and special offers. You may opt out at any time.

• Analytics & Improvement: Analyze how our website is used to improve design, functionality, and user experience.

• Legal & Compliance: Comply with legal obligations, including retaining transaction records for accounting and tax purposes.

4. Sharing Your Information

We do not sell or rent your personal data. We only share information with:

• Service Providers: Payment processors (e.g., JazzCash, bank gateways), shipping carriers, and Make.com for automated order confirmation. These providers only access your data to perform services on our behalf and must meet security and privacy standards.

• Analytics & Marketing Platforms: Tools like Google Analytics or email marketing services store data to help us understand and communicate with our customers.

• Legal Authorities: If required by law, court order, or to protect our rights or those of others, we may disclose personal information.

5. Cookies & Tracking Technologies

Our site uses cookies to:

• Keep your shopping cart items saved as you browse.

• Remember your preferences (e.g., login details).

• Measure website traffic and visitor behavior via analytics services.

You can control cookie settings through your browser or device, but disabling certain cookies may affect the functionality of our site.

6. Data Security & Retention

We implement industry‑standard security measures, including encryption (TLS/SSL) for data in transit and restricted access to personal data within our organization. While we strive to protect your data, no method of electronic transmission or storage is entirely secure.

We retain personal data only as long as necessary to fulfill the purposes described above or as required by law. For example, order and transaction records may be stored for several years to comply with taxation and accounting obligations.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access & Update: Request a copy of your personal data or correct any inaccuracies by logging into your account or contacting us.

• Deletion (“Right to be Forgotten”): Ask us to delete your personal data, subject to legal or legitimate business interests that require retention.

• Opt‑Out of Marketing: Unsubscribe from promotional emails or WhatsApp broadcasts by following the instructions in the message or emailing us at privacy@mrshanshah.com.

• Withdraw Consent: If our processing is based on consent, you can withdraw it at any time; this won’t affect the lawfulness of processing before your withdrawal.

8. International Data Transfers

Our website and services may involve transfers of your data outside Pakistan (e.g., to cloud servers, email marketing platforms). We ensure appropriate safeguards, such as contractual clauses or encryption, are in place to protect your data.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the revised version on this page with an updated “Last Modified” date. Continued use of our website after any changes means you accept the updated Policy.

10. Contact Us

For privacy-related inquiries, complaints, or requests to exercise your rights, please contact:

Shan Shah Custom Cloth Brand

Email: privacy@mrshanshah.com

WhatsApp: +92 301 2157070