Return & Exchange Policy

1. No Returns on Custom Orders

Most of our garments are made-to-order or customized to your specifications. According to best practices for businesses selling personalized goods, items that have been customized or made specifically for a customer are generally not eligible for returns or exchanges . Therefore, we do not accept returns or issue refunds on custom items unless the product arrives with a manufacturing defect or does not match the agreed specifications.

2. Exceptions

  • Readyā€‘Made Items: For ready-made items (non-custom designs) purchased at full price, we offer a 7ā€‘day return/exchange window. The 7-day period starts from the moment your order is delivered. To qualify, you must ship the product back within that timeframe, and it must be in its original packaging with tags intact.

  • Sale or Discounted Items: Items purchased on sale or using discount codes (other than our ā€œWELCOMEā€ code) are final sale and cannot be returned or exchanged.

  • Defective Products: If you receive a defective or incorrect item, please contact us within 7 days. We will either remake the garment or provide a replacement at no extra cost.

3. Initiating a Return or Exchange

  • Contact Us: Email us at sales@mrshanshah.com or submit a request through our Contact page. Include your order number, details of the item, and the reason for your return or exchange.

  • Approval & Instructions: Our support team will confirm eligibility and provide shipping instructions. Unauthorized returns will not be accepted.

4. Return Shipping

  • Domestic Customers (Pakistan): Customers are responsible for return shipping costs. We currently do not provide prepaid return labels.

  • International Customers: All international returns must be shipped at the customerā€™s expense. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned packages without tracking.

5. Refunds & Processing

  • Non-Custom Items: Once we receive and inspect your return, we will process a refund to the original payment method. Please allow 5ā€“7 business days for the refund to appear in your account, depending on your bank or payment provider.

  • Custom Items: Deposits or full payments for custom orders are non-refundable due to the personalized nature of the products . If a defect or error occurs, we will correct or replace the item rather than issue a monetary refund.

6. Additional Notes

  • Proper Use & Condition: Returned garments must not show signs of wear, washing, or alteration. Items that are damaged or used cannot be accepted.

  • Policy Updates: We may update this policy periodically. Any changes will be posted on this page and apply to orders placed after the updated policy is published.